Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

AI tools are becoming the new gatekeepers of discovery, shaping buyer trust and vendor shortlists before prospects ever reach ...

ASAPP expanded its CXP with five specialized AI agents designed to automate enterprise contact center operations from discovery through optimization.

The bigger issue is organizations treating summary scores as strategy instead of diagnosing the specific pain points driving ...

Recognized thought leader and digital commerce innovator joins the organization to accelerate AI-driven transformation across the platform. Woburn, MA — April 27, 2026 — GMSS Holdings, the parent ...

BrazeAI Operator™, BrazeAI Agent Console™, and the new Braze Creative Studio are now available alongside EU hosting for BrazeAI Decisioning Studio™, introducing a radically better way for marketers to ...

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

Enterprise CX development teams have long faced a frustrating tradeoff: adopt purpose-built AI platforms that lock them into rigid interfaces, or cobble together custom solutions outside the tools ...

Agile marketers worry about AI governance. Non-Agile teams still question if it works. That gap explains everything about who ...

Fast responses mean nothing if the status, promise or system state doesn't match reality. Here's the CX metric that actually ...

With 60 million assets ingested in 9 months and Khosla Ventures leading, Shade presses its case as the intelligent file ...

The startup says its multi-agent system acts on marketing data rather than just reporting on it. Armilar led the round at a ...